Orders, Shipping & Returns

• Do Shipping Charges Apply to Membership Assurance Replacements?

  Members are responsible for applicable shipping and handling fees for qualifying sensor replacements.

• How Do Returns Work?

  Returns for Memberships are available during the 30-day evaluation period; accessories and merchandise follow separate return guidelines.

• How Long Does Shipping Take?

  Hardware ships in 1–2 business days, with most U.S. deliveries arriving within 3–7 business days.

• How Will I Know When My Order Ships?

  You will receive a shipping confirmation email with tracking information once your order ships.

• What Happens After the 30-Day Evaluation Period?

  After the 30-day evaluation period, Membership fees are non-refundable and hardware cannot be returned.

• What If I Enter the Wrong Shipping Address?

  Customers are responsible for entering accurate shipping details; delays or losses from incorrect addresses are not covered.

• What If My Order Arrives Damaged or Does Not Arrive?

  Report damaged or missing orders within 7 days so we can investigate and resolve the issue.

• What Is the 30-Day Evaluation Period?

  A 30-day evaluation period for initial Membership purchases with hardware, starting from confirmed delivery.

• What Items Are Non-Returnable?

  Certain items, including renewals, used components, and late returns, are not eligible for return.